Frequently Asked Questions
We recommend that you refer to our online catalogue rather than the hard copy.
We are able to update the online catalogue with amendments to guide prices, viewings, property details, withdrawn/sold prior properties and important notices.
Where/When can I receive/order a catalogue?
Catalogues (online & hard copy) are always published 2 weeks before the auction.
To order a hard copy of the catalogue prior to the publication click here and a copy will be sent to you as soon as it is available.
You will also receive an email alert to notify you when the catalogue is available online (This online alert will precede delivery of the hard copy by 2 or 3 days.
This delay is due to delivery).
What should I bring to the auction?
Successful buyers will be required to present the following:
Photographic Identification - Passport or photo driving licence
Proof of Address - Utility bill, bank or mortgage statement, local authority tax bill (issued within the previous three months)
Details of your solicitor
Payment - Payment is accepted by debit card, cheque, bankers draft, Barclays Pingit or a bank transfer at the auction.
Please make cheques payable to 'Savills (UK) Limited'. Cash, credit cards or international debit cards are NOT accepted. In the event that one of these cards are used the fee incurred by us will be charged back to the card holder.
What if I am bidding on behalf of another person?
You will be required to provide a letter from the person(s) you are bidding on behalf of granting permission to bid on their behalf, certified photographic identification copies of that person and proof of address copies.
Please refer to London & National Auctions Common Conditions A5.7..
What if I am bidding on behalf of a company?
You will be required to provide a certificate of incorporation of that company.
Where is the auction being held?
Please refer to the Future Auctions page.
What time does the auction start?
The London & National auctions start at either 9.00am or 9.30am.
We get through approximately 20 lots per hour.
If you are interested in one of the later lots you do not have to be present from the start. We run in lot number order and the auction does not stop for lunch.
Is registration required on auction day?
Yes. Registration for bidding will be at 8.00am.
Successful buyers will be ushered to the contracts room to sign contracts and make 10 per cent deposit (minimum £2,000) and Savills administration fee payment.
The administration fee is £1,000 inc VAT on purchases of £20,000 and above and £250 for purchases below £20,000 at London & National auctions.
The fee is payable on exchange of contract for which a separate cheque is required at London & National auctions.
Can the auction be viewed online?
Yes. A link on the Savills Auctions homepage will appear just before the auction 'View Auction Live'.
Auction packs, addendums & notices
Please make sure you read the addendum document before you bid.
This will be available on the Savills Auction website and for inspection on the notice board at the enquiries desk.
The auction pack will be made available to potential buyers via laptop computers at the enquiries desk.
If you are a successful Buyer then please download the Auction Pack from the Savills Auction website, either from the Past Auctions or Online Catalogue pages.
Where can I find the results of the auction?
Results will be updated on the Savills Auction website in real time and will remain on our site.
If I am unable to attend the auction can I bid remotely?
Yes, you may bid by telephone, proxy or online, however we strongly recommend that you make every effort to attend the auction.
Please refer to our London & National Auctions Remote Bidding Form.
Please check viewing times online for any changes before you set off on your journey.
(Please note viewings are not listed before publication of the catalogue which is always 2 weeks prior to the Auction)
Where can I find the viewing times?
A viewing schedule is published in the catalogue and on the Savills Auction website.
Do I need to register to view a property?
Registration is not required for a viewing. They are open viewings so you may just turn up.
A viewing agent will be there from the start time and for at least 20 minutes.
If I am running late could I request that the viewing agent extends the viewing slot?
Unfortunately we are not able to extend viewing time slots.
Our viewing agents are on a precise scheduled run and have other properties to attend throughout the day.
Can I arrange individual viewing times that are not listed on the viewing schedule?
Unfortunately we are not able to arrange viewings at any other times other than those listed in the viewing schedule.
What should I do if my mortgage lender or surveyor requires access?
Please ask the company to get in touch with us directly and we will arrange access.
They can email access requests to firstname.lastname@example.org.
Please note requests will be required on company headed paper or from a company email address.